Help & Tutorials

How to get a wholesale account and what you can see before approval.

Who can use it: Anyone in the awards and recognition trade.

1. 01Choose Apply for Access in the header and complete the wholesale application.Apply for access
2. 02Confirm your email from the message we send you.
3. 03Wholesale access requires approval. Some applications qualify for automatic approval; others need RB review. Until approved, you can browse but wholesale prices stay hidden.
4. 04Once approved, sign in and your own wholesale pricing appears everywhere on the site.Sign in

What success looks like: When signed in to an approved account, your price appears beside each size on product pages.

How verified programme pricing is applied.

Who can use it: Approved wholesale accounts.

1. 01Prices are only shown to approved wholesale accounts.
2. 02If your account is verified with a buying group, your programme price is applied everywhere automatically — catalog, product pages, cart and orders.
3. 03Your portal shows a Preferred pricing marker when a programme is active. Affiliation is verified by our team, never self-applied.

Find a piece by name, style, size or product code.

Who can use it: Everyone.

1. 01Use the search bar at the top of any page to look up a name, style or product code.Open Products
2. 02On the Products page, use the compact toolbar to search, sort and open Filters (form, size, colour and features).
3. 03Approved accounts also get a “Your price” filter based on their own wholesale pricing.

Look at a piece closely and add it to your cart without leaving the page.

Who can use it: Everyone; prices and Add to cart need an approved account.

1. 01Tap an award's photo to open Quick View with its 360, photos, sizes and colours.Browse products
2. 02Tapping a size on a card opens Quick View already set to that size.
3. 03In the 360 view, drag with one finger to rotate; the large X closes it.
4. 04Choose a colour to switch the photos and 360 to that colour where we have it.
5. 05Signed-in accounts can share the piece or download its photography.

Every size we make, with dimensions and code.

Who can use it: Everyone.

1. 01Each model lists every size we make, largest first, with its dimensions and product code.
2. 02Signed-in approved accounts see their own price beside each size.
3. 03Selecting a size updates the pricing panel and the Add to cart button.

Change the site and product photo appearance.

Who can use it: Everyone.

1. 01Find Display Mode in the header and choose BLACK, DARK or LIGHT.
2. 02Product photos switch to the matching background where we have one; otherwise the closest approved photo of the same product is shown.
3. 03Your choice is remembered on this device.

Cart, PO, in-hands date, shipping and rush.

Who can use it: Approved wholesale accounts.

1. 01Add sizes to your cart, then open the cart and review quantities, colours and UV options.Open cart
2. 02Use Duplicate item for the same size with different artwork — each copy is edited on its own.
3. 03On the review step add your PO reference, requested in-hands date, shipping method and ship-to address.
4. 04Apply a coupon code or account credit on the review step; both are checked when you submit.
5. 05Tick Rush job if the order is time-sensitive. It flags the order for our team; it adds no charge and is not a guarantee.
6. 06Submitting sends the order to RB Fabrication. No card is taken online.

What success looks like: The order appears in My Account → Orders as awaiting acceptance.

Change an order before acceptance, or order the same again.

Who can use it: Approved wholesale accounts.

1. 01While an order is awaiting acceptance, open it and choose Edit order to change quantities, remove a line or update the PO, date, address or UPS account.Open My orders
2. 02Choose Save changes and wait for confirmation; edits are not autosaved. Standard order edits recalculate pricing and are recorded in order history.
3. 03Once accepted, the order editor locks. Contact RB with the order number. Custom quotes use Edit details / Update details instead; see the custom quote guide.
4. 04To reorder, open a past order from My orders to see exactly what was made and add the same sizes again.Open My orders

Save your UPS number and follow your shipment.

Who can use it: Approved wholesale accounts.

1. 01Save your UPS account number in My Account and it is offered on every order.Open shipping settings
2. 02Choose your shipping method or pickup and save your ship-to details on the review step.
3. 03Quote and order detail summaries show the saved Ship To or pickup method. An address not provided yet is shown as missing, not replaced with an assumed address.
4. 04Shipping is shown separately as TBD until a finalized amount is available. TBD is not a charge and is not included in the displayed total; freight and applicable tax are confirmed separately.
5. 05Once we ship, the carrier and tracking number appear on the order with a tracking link.Open My orders
6. 06Approximate production time is 1–2 business days depending on product and quantity — an estimate, so confirm your in-hands date with us.

Payment links, not online checkout.

Who can use it: Approved wholesale accounts.

1. 01Nothing is charged on the website when you submit an order.
2. 02When our team prepares payment, a Pay now button appears on that order's page.Open My orders
3. 03If you don't see Pay now yet, the link has not been issued — contact us.

One Orders list, with the right detail page for each entry.

Who can use it: Signed-in customers viewing their own activity.

1. 01Open My Account → Orders for website orders and submitted custom quote/custom-order activity together.Open Orders
2. 02Choose a regular order number to open its order details. Choose a Custom quote reference to open that quote’s details and status — not your profile editor.
3. 03After conversion, the linked order appears once rather than as both a quote and an order. Unsubmitted drafts remain in My Custom Quotes & Orders in the quote tool.

What to send and how printing is priced.

Who can use it: Approved wholesale accounts.

1. 01Turn on UV printing for a cart line, then attach your artwork file to that line.Open cart
2. 02Send vector artwork in CMYK with outlined fonts; CorelDRAW is preferred, Illustrator or vector PDF accepted.
3. 03Any white that should print must be set to C0 M0 Y1 K0.
4. 04Artwork templates are on the product page when signed in, for products with a matching template.
5. 05Catalog UV printing uses the piece’s size category and order setup. Runs of 50 or more UV-printed pieces need RB pricing. Custom quote printing is shown separately from part prices; follow the saved quote’s charges.

Review, approve or request changes.

Who can use it: Approved wholesale accounts with printed orders.

1. 01When a proof is ready it appears on the order page and we email you.Open My orders
2. 02Approve it, or request changes with a comment.
3. 03Review every proof carefully before approving. Request changes with a comment if needed; new versions are numbered. File upload or quote approval alone is not artwork approval.

Getting a price on work outside the stock catalog.

Who can use it: Approved wholesale accounts where the quote tool is available.

1. 01Use Products and the cart for listed catalog sizes. Use Custom Quotes & Orders for custom dimensions, shapes, plaques, blocks or bases outside those stock choices.
2. 02Open Custom Quotes & Orders where available. Set quantity, size/material, finish and optional printing, then review the estimate.Open quote tool
3. 03Save quote for later keeps a draft; Continue to order collects delivery/project details, then Submit order request sends it to RB for review. Wait for the saved confirmation.
4. 04Missing manufacturing information may require RB review to finish pricing. A submitted request is not approval to start production.
5. 05Upload project/artwork files and check their saved status. Files are not automatically converted or approved. When RB makes a quote ready, review its current version before accepting and placing the order.
6. 06Otherwise, send your drawing or concept through Contact and our team will quote it.Contact us
7. 07The estimate separates per-piece charges from one-time setup. Use the displayed quote rather than adding setup again.

Save delivery and project details on the same quote, without resubmitting it.

Who can use it: Customers with an eligible open quote on their account.

1. 01Open My Account → Orders, choose the custom quote and select Edit details if available.Open Orders
2. 02Update the PO/reference, requested in-hands date, shipping or will call, ship-to address, final notes or project/artwork information.
3. 03Click Update details and wait for Details updated. Changes are not autosaved. Your saved delivery summary updates after success.
4. 04This updates the same quote and reference; it does not create a duplicate, change pricing or restart RB review. For quantities, sizes or approved artwork changes, contact RB.
5. 05Closed, accepted or converted quotes do not offer this editor. Open the linked order for available changes, or contact RB; accepted orders are locked.

Share a storefront with your own customers and receive order requests.

Who can use it: Approved wholesale accounts.

1. 01Open My Account → Customer gallery to set up your branded gallery and markup.Open Customer gallery
2. 02Share the gallery link with your customers.
3. 03Their requests arrive in My Account → Customer orders for you to review before anything is sent to RB.Open Customer orders

Authorize RB in Shopify — never share passwords or tokens.

Who can use it: Approved dealers where Sales channels is switched on, and the store owner or staff with app-install permission.

1. 01Go to My Account → Sales channels → Shopify.Open Shopify Sales Channel
2. 02In your Shopify admin, install or open the RB Fabrication app and choose Link RB account. Sign in to RB, accept the data terms and choose Link this store — Shopify then returns you to the app inside your admin.Open Shopify apps (opens official help in a new tab)
3. 03Shopify opens. Review the permissions and approve them in Shopify only.
4. 04Check the connection status in the RB app inside Shopify or in RB Sales channels. Tools may be paused or limited during rollout.
5. 05New connections start in test mode: one product per sync, created as Drafts.

What success looks like: Your store name and connected status appear.

Choose products, review them, then import as Drafts.

Who can use it: Dealers with a connected Shopify store.

1. 01In My Account → Sales channels → Shopify, open Import products.Open Shopify Sales Channel
2. 02Step 1 Choose Products: search, filter, use Select on individual products or family cards (sizes grouped together), or shortcuts like Add all Ready. Selected only shows what you've picked.
3. 03Choose Review selection to go to Review & Media. Check sizes, colours, SKUs, retail prices and photos for each item.
4. 04Use Choose photos to pick the main image, fit vs crop and background (Black, Dark or Light).
5. 05Run Test Media where offered; it checks Shopify can reach every photo before import.
6. 06Import. In test mode only one product is sent per sync. Products are always created as Drafts.
7. 07In Shopify, check each Draft and publish it to the sales channels you want. Imported does not mean publicly visible.

What success looks like: The product appears in Shopify admin as a Draft and shows Linked on RB.

Markup, margin and multiplier explained.

Who can use it: Dealers with a connected Shopify store.

1. 01In My Account → Sales channels → Shopify, open Pricing and choose your pricing rule.Open Shopify Sales Channel
2. 02Markup adds a percentage of your cost: $100 cost + 50% markup = $150. (Example numbers only.)
3. 03Margin is the share of the retail price that is profit: $100 cost at 50% margin = $200.
4. 04A multiplier multiplies cost: $100 × 1.8 = $180.
5. 05Use Add override for an individual product price.
6. 06Choose Save pricing settings. Saving does not change prices already in Shopify — changes are reviewed and sent only when you sync.

RB adds approved photos to your Shopify product — it never deletes or replaces yours.

Who can use it: Dealers with a connected Shopify store.

1. 01Choose your background in Photos: Black, Dark or Light (or Mixed). If a size or color has no photo on that background, RB uses the closest one (Light → Dark → Black) and marks it.Open Shopify Sales Channel
2. 02Include additional product images is on by default. Turn it off to send just the main photo for each size and color.
3. 03Default order in Shopify: main photo first, then the 360 video (when Shopify can accept it), then the other photos. Use Choose photos on any product to change it.
4. 04Each size and color gets its own exact photo, matched by RB SKU and color — never a guessed alternate.
5. 05RB only adds media. Photos or videos you added in Shopify are never deleted, replaced or reordered, and sending again never uploads the same RB file twice.
6. 06Original RB photos and videos are never altered.

Yes, when Shopify can accept the file — otherwise download it or copy its link.

Who can use it: Dealers with a connected Shopify store.

1. 01In Photos → Media, Include 360 / video is on by default.
2. 02Choose photos on any product shows a badge for its 360: “Shopify compatible” means it is sent as a Shopify product video right after the main photo; “Download only” means Shopify can't take that file directly.
3. 03Download-only 360s are never turned into a still photo and never stop the rest of the product from syncing. Use “360 available for download” or “Copy asset link”, or get it from My Account → Product Media.
4. 04Videos take a few minutes to process in Shopify before they appear on the product.
5. 05The original RB video is sent as-is, without re-compressing.

My Account → Product Media, for any website or platform.

Who can use it: Approved wholesale accounts.

1. 01Open My Account → Product Media.Open Product Media
2. 02Search by product name or SKU and open a product.
3. 03Filter photos by background: Black, Dark or Light.
4. 04Download any photo or 360 video, or choose Copy link to paste a direct link into your website.
5. 05Download photos / 360 builds one zip for that product.

What happens to your listings.

Who can use it: Dealers with a connected Shopify store.

1. 01If a saved connection is disconnected or has an authorization error, choose Reconnect store. Your saved store is used; do not type a store address or share credentials.Open Shopify Sales Channel
2. 02Disconnect stops RB from syncing. Products already in your Shopify store stay there — they are yours to edit or delete.
3. 03Photos copied into Shopify stay in Shopify after disconnecting.

One product per sync until RB turns on full catalog sync.

Who can use it: Dealers with a newly connected or reconnected Shopify store.

1. 01Every new (or reconnected) store starts in Test Mode. This is automatic and keeps your store safe while you verify the setup.
2. 02In Test Mode each sync sends one product only, always created as a Draft in Shopify.
3. 03Import one product, check its photos, variants and retail price in Shopify, and publish it if you're happy.
4. 04When you're ready for full catalog sync, contact RB and ask for Full Sync. RB staff switch it on after confirming with you.
5. 05Reconnecting your store returns it to Test Mode — request Full Sync again if needed.

Order import is off until you turn it on for your store; product syncing works without it.

Who can use it: Dealers with a connected Shopify store.

1. 01Order import starts off for every store. Product syncing works independently — you do not need order import to sell RB products.
2. 02To turn it on, open the RB app in your Shopify admin: grant order permission when asked, then choose Turn on order import (or use Turn on order import in the Shopify Orders tab here). Orders from the last 14 days are checked when you turn it on, and Check for recent orders looks again.
3. 03Once it's on, new Shopify orders for linked RB products appear for your review before anything is sent to RB.
4. 04Use Review / View inside the RB Shopify app to check mapped RB items and personalization. Sending to RB checkout prepares a cart; it does not submit the RB order. Review and submit separately.
5. 05Shopify customer names, emails, phone numbers and addresses are not imported. Enter any required ship-to details yourself in RB checkout.
6. 06After RB has received your RB order, you can choose Request RB fulfillment on a paid Shopify order. When RB ships it, RB sends the carrier tracking to that Shopify order; RB does not email your customer.

Common problems and what to do.

Who can use it: Dealers with a connected Shopify store.

1. 01Account not approved: Sales channels only appears for approved accounts.
2. 02App not configured: RB is finishing setup; contact us.Contact us
3. 03Wrong store: open the RB app inside the intended Shopify store. Shopify supplies the store identity automatically; no manually entered domain is needed.Open Shopify apps (opens official help in a new tab)
4. 04Duplicate SKU or conflict: we stop and ask rather than attach to the wrong product. Contact us with the SKU.
5. 05Partial sync: the Activity tab shows what succeeded and what failed with the reason.Open Shopify Sales Channel
6. 06Image could not be loaded: run Test Media in Review & Media — it checks Shopify can reach every photo before import. If it keeps failing, contact us.
7. 07Product created but not visible in my store: it is a Draft. In Shopify admin open the product and publish it to your sales channels.
8. 08Sync only sends one product: your store is in Test Mode. Verify that product, then contact RB to request Full Sync.
9. 09Reconnected and now only one product syncs: reconnecting returns your store to Test Mode. Request Full Sync again.
10. 10Store already connected: if the Dashboard shows your store, you're connected — use Import products. If it says the store belongs to another RB account, contact us.Open Shopify Sales Channel
11. 11Connection fails or keeps erroring: contact us with the error text and product codes — never passwords, access tokens or screenshots showing them.Contact us

A step-by-step hub for selling RB products on your own store.

Who can use it: Pilot dealers selected by RB, and RB admins.

1. 01Open My Account → Sell RB on Your Website.Open Sell RB on Your Website
2. 02Follow the steps: Connect store → Choose products → Set retail pricing → Names & part numbers → Media → Review & test.
3. 03Each step links to the existing Shopify tools; nothing is sent to Shopify from the hub itself.

Show your names and SKUs while RB keeps a permanent hidden link to the real product.

Who can use it: Pilot dealers selected by RB.

1. 01Open Sell RB on Your Website → Names & part numbers.Open Sell RB on Your Website
2. 02Choose Load my products to list every size and colour of the products linked to your store.
3. 03In the Part Number Generator, set a prefix (for example PS-), Sequential or Random, digits and starting number. Preview shows example numbers.
4. 04Choose Assign part numbers. Only items without a part number get one — e.g. PS-4827 — and it never changes on reload, reconnect or RB catalog changes.
5. 05Choose Edit on an item. The form always opens with the latest saved values, and Cancel discards everything you typed. Save only changes the fields you edited — changing a title or price never touches the part number.
6. 06To use your own number, type it and Save; replacing an existing number asks you to confirm. Clearing a title or price returns it to RB's default/pricing rule.
7. 07To remove a part number, choose Reset to RB default and confirm. Leaving the box blank does not remove it.
8. 08A replaced or reset part number is kept as a retired alias and is never reused.
9. 09Saving here does not change Shopify. Check the reviewed sync options available for your store before sending changes; contact RB if the needed option is not available.

Planned: an installable viewer block for Shopify themes and custom sites.

Who can use it: Not available yet.

1. 01This drag-to-spin viewer is not available yet. Until it is, Shopify listings show photos plus the 360 as a playable product video where supported.
2. 02When released it will need to be installed and added to a compatible theme by you; it won't be inserted automatically.
3. 03Product media shown on a public site can't be made confidential by hiding the RB name.